1. Order Processing

• Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).
• Order Confirmation: You will receive an email confirmation and a WhatsApp confirmation with your order details. If you do not receive this email, please check your spam folder or contact our support team.

2. Shipping Methods and Time

• Domestic Shipping: We offer standard and express shipping options across India. Estimated delivery time is 3–7 business days, depending on your location.
• International Shipping: For customers outside India, shipping times vary by country and selected carrier, typically 7–21 business days. Please note that customs duties or taxes may apply.

3. Shipping Charges

• Calculated at Checkout: Shipping costs depend on your shipping address and order weight/size. Final charges will be displayed at checkout.
• Free Shipping Threshold (Optional): We may offer free shipping for orders above a specific amount. Check our website for the latest promotions.

4. Tracking Your Order

Once your order is shipped, we’ll provide a tracking number via email and WhatsApp. You can use this number on the carrier’s website to monitor delivery progress. You can also Use Track my order page on https://www.shokhi.in

5. Delayed or Lost Shipments

If your package is delayed or lost in transit, please contact us on WhatsApp or mail us at shokhi.in@gmail.com . We will work with the shipping carrier to resolve the issue. Shokhi is not liable for errors by the carrier, but we will do our best to assist.

6. Delivery Issues

• Incorrect Address: Customers are responsible for ensuring the correct shipping address. We are not responsible for orders delivered to an incorrect or outdated address.
• Failed Delivery Attempts: If a package is returned to us due to multiple failed delivery attempts, you may need to pay additional re-shipping fees.

7. Changes to This Shipping Policy

We reserve the right to update our Shipping Policy. Any changes will be posted with a revised effective date.